What information do we collect?
In order to provide you with our services, we may collect personal information about you from our website, telephone conversations, emails, and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service to help to ensure your safety.
Information related to your visit to our website (such as which pages you visit, how often you visit and which competitions you enter) and the information you supply when becoming a registered user or when entering our competitions (such as your name and e-mail address) will be held and stored worldwide by us, and selected third parties.
We may supplement the information that you provide with other information that we receive from third parties.
How do we use your information?
We will primarily use your personal information to provide our services and products to you. We will also use the personal information that we hold to communicate with you, for example: in the event that the services or products you have requested are unavailable; for record keeping purposes; to recover debt and to help us to prevent fraud; to improve the quality of our service; for market research; or to track activity on our website. If you have changed the settings in your personal profile to reflect your wishes in this respect we may also create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you.
Disclosure of your information
If you change the settings in your personal profile to reflect your wishes in this respect, your personal information (including details of your purchasing preferences) may be shared with reputable third parties whose products/services we think will be of interest to you and those third parties may contact you directly to tell you about the products/information or we may contact you on their behalf. Each of these third parties may use your information as described under the section "how do we use your information?"
Use of your information outside the european economic area
In order to provide you with the products and services you require, we may need to store or transfer your personal information to countries outside the european economic area, some of which do not protect privacy rights as extensively as in the united kingdom. This will include the holding of your personal data on the servers which host the website and which are located in the us.
What to do if you do not want to receive marketing information
You have the right to prevent marketing information being sent direct to you. If you prefer not to receive information from us or from any other organisation to which we may disclose your personal information, you can write to us by mail or email (see the section "how to contact us" below) or by modifying the settings on your personal profile section during the registration process or at any other time. Please note, however, that if you do withhold or withdraw your consent, we and/or they will be unable to keep you informed of new services, products, events or special offers that may interest you.
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focussed information each time you visit our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.
Security of information
We take the security of your personal information seriously. When you submit your credit card details, we use industry standard secure sockets layer (ssl) encryption technology to guard your information. In addition, we have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it. However we cannot guarantee that any data transmission over the internet is completely secure.
This website contains links to other websites. We are only responsible for the privacy practices on this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
We reserve the right to change our security and privacy policies at any time. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
You may correct your personal information by emailing us via the feedback page, or by changing your profile on our website. Please include your name, address, and/or email address when you contact us. We would encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make.
Manchester City Football Club
City of Manchester Stadium
Manchester M11 3FF
Call 0870 062 1894
How to contact us